Privacy policy
At ShopNova, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our store.
1. Information We Collect
When you visit our website, we may collect the following information:
- Personal details (name, email address, phone number, shipping/billing address)
- Payment information (processed securely via third-party payment providers)
- Device information (IP address, browser type, time zone)
- Browsing behavior (pages viewed, products clicked)
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you (order updates, support)
- Improve our website and customer experience
- Prevent fraud and enhance security
- Send marketing emails (only if you opt-in)
3. Sharing Your Information
We may share your information with trusted third parties such as:
- Payment gateways
- Shipping partners
- Marketing tools (e.g., email services)
We do not sell or rent your personal information.
4. Data Retention
We keep your information only as long as necessary to fulfill orders and comply with legal obligations.
5. Cookies
We use cookies to:
- Enhance browsing experience
- Remember your preferences
- Analyze website traffic
You can disable cookies through your browser settings.
6. Your Rights
If you are a resident of the UAE, you have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent for marketing
7. Data Security
We take reasonable precautions and follow industry best practices to protect your personal information.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.