Refund policy

At ShopNova, we aim to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in original packaging
• Proof of purchase (order confirmation) is required

2. Non-Returnable Items

The following items cannot be returned:

• Used or damaged products (unless defective upon arrival)
• Personal care items (for hygiene reasons)
• Final sale or discounted items

3. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Provide clear photos or videos as proof

We will offer a replacement or full refund after verification.

4. Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days
• Refund will be issued to your original payment method

5. Cash on Delivery (COD) Orders

For COD orders:

• Refunds will be issued via bank transfer or other agreed method
• Customers must provide correct payment details

6. Return Shipping

• Customers may be responsible for return shipping costs
• Shipping fees are non-refundable unless the item is defective or incorrect

7. Order Cancellation

• Orders can only be cancelled within 12 hours of placing the order
• Once processed or shipped, cancellation is not possible

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider
• If the issue persists, contact us