Shipping policy
At ShopNova, we strive to deliver your orders quickly and efficiently across the United Arab Emirates.
1. Shipping Locations
We currently ship to all major locations within the United Arab Emirates, including:
- Dubai
- Abu Dhabi
- Sharjah
- Ajman
- Ras Al Khaimah
- Fujairah
- Umm Al Quwain
2. Processing Time
- Orders are processed within 1–2 business days
- Orders are not processed on weekends or public holidays
3. Delivery Time
Estimated delivery times:
- 2–5 business days within UAE
Please note that delivery times may vary depending on your location and external factors.
4. Shipping Charges
- Shipping charges are calculated at checkout
- We may offer free shipping on selected products or promotions
5. Cash on Delivery (COD)
We offer Cash on Delivery (COD) service across UAE.
- Please ensure you provide a correct phone number and address
- Our delivery partner may contact you before delivery
6. Order Tracking
Once your order is shipped:
- You will receive a tracking number via email or SMS
- You can track your order status anytime
7. Delays
ShopNova is not responsible for delays caused by:
- Courier companies
- Weather conditions
- Public holidays
- Customs or unforeseen issues
8. Incorrect Address
If you provide an incorrect or incomplete address:
- Delivery may be delayed or failed
- Additional charges may apply for re-delivery